Staff

Staff Development

Qm2 has developed powerful tools and concepts to help you develop a strong and effective staff, characterized by creativity, discipline and teamwork. We work with organizational leaders to design and implement systems and procedures to assess and improve staff performance.

Effective People Management Systems

by Will Phillips

There are a number of distinct elements to managing people in an organization well. Here is an outline of the key ones.

Measuring an Employee's Value to Your Organization

by John Durel

To what degree does an employee's contribution enable the organization to fulfill its mission and achieve its goals? Obviously, the greater the value to the organization, the more you want to keep this person. How can you measure the value the employee brings to your organization?

What Employees Need and Value

by Will Phillips and John Durel

Once you have the right people, you must keep them or it becomes a never ending recruiting and training game. Here are the basics.

An Employee’s First 12 Months on Your Staff

by Will Phillips

In too many cases, once a new candidate is hired, he or she is left too much on his own to get up to speed. The most successful businesses do not leave the employee entry process to chance. Some, like Disney and Proctor & Gamble, have elaborate training programs that indoctrinate new employees in the company's values, culture, and traditions. New people quickly come to understand and feel a part of the company.

A New Way to Think About Employees

by John Durel

Employee issues are among the most vexing problems any CEO faces. They are especially difficult because they involve human feelings, and because they consume so much time. The concepts presented in this briefing offer a new way to conceive of the relationship between your organization and its employees. Putting the concepts into routine practice can forestall crises caused by the sudden departure of valued staff.

Hiring: Finding a Good Match

by John Durel

Hiring is a process through which we try to make a good match between the requirements of the position and the talents and traits of the candidate. Plan the process carefully to increase the likelihood of a good match.

Executive Assistant / Office Manager

The following traits are important in an office manager or executive assistant. Use this list for hiring or for coaching an existing employee.

How to Help Your New Boss Succeed

by John Durel

On average, when a new CEO takes over an organization, more than 25% of the senior managers leave within a year, either by their own choice or the CEO’s. New chief executives tend to make decisions about who will be on their leadership teams within 60 days.How can you make the team? A better question, one that will help to ensure that you are on the team, is: “How can you help your new boss succeed?”

You and Your Boss: What You Need from Each Other

by John Durel

This briefing is written for senior employees who report directly to the CEO. Use it to have a conversation with your boss. Bring clarity to your relationship by discussing what you need from each other.

Thanks so much for your advice and counsel as well as some very interesting context for all of this change. I think people were really energized by the broader perspective on our little place. I look forward to spending some time with the materials on your website. I am also hoping I can arrange to have some of your time to discuss strategic actions to galvanize the new "Interpretations Group" and also to talk about "choices." I feel we have been very fortunate to have had you by our side; you are one fine professional and human being. You were able to get inside this place so quickly. Amazing.

Caron Smith, Deputy Director and Chief Curator, Rubin Museum of Art