Accounting

Strategic Budgeting Will Phillips The Cost of Poor Performance Will Phillips

Boards

A Museum Disconnect: Program and Board Development John Durel Better Board Agendas Will Phillips Board/Director Roles and Responsibilities: Improving the Relationship Between the Board and the Director Will Phillips Build Your Own Board Assessment Will Phillips Building Your Board Portfolio Neil W. Bohnert, CAE, FACHE Knowing the Value of Your Board and Getting the Best ROI Neil W. Bohnert, CAE, FACHE Media Crises: Are You Ready? Is Your Staff? Will Phillips Practical Steps for Improving Board Performance John Durel

Budgeting

Strategic Budgeting Will Phillips Strategies for Thriving in The New Normal Economy Will Phillips and Mary Case

Change/Getting Better

Strategic Planning: Essential Questions Before You Start John W. Durel and Anita Nowery Durel An Outline for Building a Successful Consulting Practice with Nonprofit Clients Mary Case and Will Phillips Building Failure Syndrome Will Phillips Building on Strength (BoS) : Constructive Change for Nonprofit Organizations Will Phillips and Mary Case De-Briefing A Project or Event or Situation Will Phillips Designing Nimble Organizations for a Changing World John Durel Executive Roundtables For Your Industry Will Phillips Five Systems Will Phillips Frostbite and Museums Will Phillips Getting Results John Durel Getting Over Growing Pains: Life-cycle analyses help charities deal with the challenges of aging Holly Hall Hope for the Best, Plan for the Worst Rachel Orlins Bergman Increasing Workflow Productivity: Reducing Costs, Increasing Speed and Customer Service Will Phillips Its Time to Get Organized Will Phillips Managing For Positive Fund Balance (PROFIT) Will Phillips Mergers & Acquisitions Will Phillips Museum Improvement Program Will Phillips Museums Grow Old and Calcify: Here's Why Will Phillips and Mary Case Museum Life Cycles Will Phillips and Mary Case Parking Lot Meetings Will Phillips Resistance to Change Will Phillips Second Agenda John Durel Setting and Implementing Personal Development Goals Will Phillips Strategic Alignment: How Organizations Dilute and Destroy Innovations Will Phillips Strategic Insights for Museums, Symphonies and Performing Arts Will Phillips Strategic Problem Solving: How To Stop Fighting Fires And Start Making A Difference Will Phillips Strategic Thinking Will Phillips Terrorism and Me and Thee Will Phillips The "S" Curve Will Phillips The Basic Strategy for Change Will Phillips The Basics: Why Change? Will Phillips The Museum Improvement Process Will Phillips The Three Agendas Will Phillips Too Much To Do John Durel and Will Phillips Transitions: Implementing Change by Managing Transitions Will Phillips Why Business is like Pilates Rachel Orlins Bergman

Collections

Solving the Collection Conundrum Will Phillips and Mary Case

Development

Executive Roundtables For Your Industry Will Phillips Getting Over Growing Pains: Life-cycle analyses help charities deal with the challenges of aging Holly Hall Helping Art Museums Get on the Venture Philanthropy Boat Rachel Orlins Bergman How Foundations Can Help Museums Will Phillips Mission and Profit John Durel Museum Experience Hierarchy John Durel Strategic Insights for Museums, Symphonies and Performing Arts Will Phillips Strategies for Thriving in This New, Normal Economy Will Phillips Taking the First Step: Art Museums & Venture Philanthropy Rachel Orlins Bergman

Human Resources

A New Way to Think About Employees John Durel An Employee’s First 12 Months on Your Staff Will Phillips Double Endowment, Boost Staff Morale Will Phillips Effective People Management Systems Will Phillips Hiring for Talent John Durel and Anita Nowery Durel Hiring the Right People Will Phillips Hope for the Best, Plan for the Worst Rachel Orlins Bergman It's Time to Start a "Stop Doing" List John Durel Measuring an Employee's Value to Your Organization John Durel Museum Executive Matching Program Will Phillips Navigating the Work-Home Cycle John Durel Nonprofit Work is Changing John Durel Phillips Phamous Phables: The Anchor Will Phillips Racial Diversity Will Phillips Strategic Job Descriptions: How To Resolve The Conflict Between Authority and Responsibility Will Phillips Strategies for Thriving in This New, Normal Economy Will Phillips The Cost of Poor Performance Will Phillips Too Much To Do John Durel and Will Phillips Ultimate Staff Retention Will Phillips What Employees Need and Value Will Phillips and John Durel

Leadership

A Call To Museum Leaders Will Phillips and John Durel An Outline for Building a Successful Consulting Practice with Nonprofit Clients Mary Case and Will Phillips Hope for the Best, Plan for the Worst Rachel Orlins Bergman It's Time to Start a "Stop Doing" List John Durel Leadership Assessment Will Phillips Leadership, Complexity and Life Success John Durel Leadership Teams John Durel Play, People and Plans John Durel

Management

Authority, Responsibility, and Strategic Job Descriptions Will Phillips Capturing the City Will Phillips Communicating Across Working Styles Will Phillips Executive Roundtables For Your Industry Will Phillips Four Roles Will Phillips Getting Results John Durel Increasing Workflow Productivity: Reducing Costs, Increasing Speed and Customer Service Will Phillips It's Time to Start a "Stop Doing" List John Durel Leadership Teams John Durel Managerial Style Assessment Will Phillips Media Crises: Are You Ready? Is Your Staff? Will Phillips Museum Life Cycles Will Phillips and Mary Case RAP Session: How To Turn Your Monthly Management Meeting into a RAP Session Will Phillips and Gerald Faust Strategies for Thriving in This New, Normal Economy Will Phillips Why Managers Fail Will Phillips

Marketing & Sales

100 Million Visitors Will Phillips Analyze Your Experience Will Phillips Checklist for History Museums and Historic Sites John Durel Don't Worry About the Beef - What Happened to the Dessert? Will Phillips Drucker Award to the Computer Museum Intuitive Marketing Will Phillips Linking Objects With Audience Will Phillips Museum Experience Hierarchy John Durel Museums Misinterpret Marketing Will Phillips Partners: Culture and Commerce Mary Case Strategies for Thriving in This New, Normal Economy Will Phillips The Loyalty Effect Mary Case What Visitors Value Will Phillips

Measuring

Getting Results John Durel Innovation and Discipline John Durel Keeping Score Will Phillips and Mary Case Measuring an Employee's Value to Your Organization John Durel Strategic Measurement Will Phillips

Meetings/Teams

Athena Tames Hermes Lindsay Wagner Cooperative Decision Process Will Phillips Definition of Dialogue Will Phillips Democraship Will Phillips Effective Flip-Charting Mary Case Leadership Teams John Durel Meeting Administrator's Role Will Phillips Meeting Evaluation Instructions Open Space Meeting Design Will Phillips Parking Lot Meetings Will Phillips RAP Session: How To Turn Your Monthly Management Meeting into a RAP Session Will Phillips and Gerald Faust Signs of Win-Lose Mary Case Team Management Outline Will Phillips The Facilitator's Role Mary Case The JoHari Window Will Phillips Twelve Steps to Magnificent Meetings Will Phillips Why Museum Teams Don't Work Will Phillips

Operations

Getting Results John Durel Second Agenda John Durel

Planning

Strategic Planning: Essential Questions Before You Start John W. Durel and Anita Nowery Durel Building on Strength (BoS) : Constructive Change for Nonprofit Organizations Will Phillips and Mary Case Checklist for History Museums and Historic Sites John Durel Don't Do Strategic Planning First Will Phillips Leadership, Complexity and Life Success John Durel Managing For Positive Fund Balance (PROFIT) Will Phillips Museum as Community Mary Case Play, People and Plans John Durel Strategic Alignment: How Organizations Dilute and Destroy Innovations Will Phillips Strategic Thinking Will Phillips The Qm2 Approach to Strategic Planning John Durel Why Plans Fail Will Phillips

Problem Solving

Aristotle's Insight Will Phillips De-Briefing A Project or Event or Situation Will Phillips Strategic Problem Solving: How To Stop Fighting Fires And Start Making A Difference Will Phillips

Recession Response

Designing Nimble Organizations for a Changing World John Durel Hope for the Best, Plan for the Worst Rachel Orlins Bergman Strategic Thinking For The Big Chill Will Phillips Inspired By Steve Brezzo

Retreats

Strategic Planning: Essential Questions Before You Start John W. Durel and Anita Nowery Durel Preparing Participants for a Retreat Will Phillips Retreats Mary Case The JoHari Window Will Phillips

Rewards

Structure

Authority, Responsibility, and Strategic Job Descriptions Will Phillips Capturing the City Will Phillips Designing Organizational Structure Will Phillips

Web/Internet